Repair Request - Gordon's Window Décor -Home of EcoSmart Shades

Repair Request Form

Since Gordon’s is a production facility, we offer repair services for the shades we build. (how cool is that? We make them AND more often than not we can fix them!).

For shades that we didn’t build, or shades that weren’t purchased through us we can usually still help and we work hard to keep the prices reasonable! Fill out the handy form below to get the process started!

Helpful tip: When removing your shade from the brackets, locate the production sticker on the top or inside of rail! Snap a photo or two. It’s the BEST source of information to expedite the repair. Examples:

Everyone deserves a restful retirement, and shades are no different.
Below is a current (2026) list.
GWD EcoSmart Legacy Shades – Retired Shades

URL
This field is for validation purposes and should be left unchanged.
Purchase Information
Did you purchase from us?
- Yes
- No
Who did you purchase from?
Date of purchase
MM slash DD slash YYYY
Date of installation
MM slash DD slash YYYY
Contact Information
Name*
The name that appears on your order
First Last
Email*
Preferred phone number
Alternate phone number
Contact name
If different than name on order
Property Address
Street Address Address Line 2 City State ZIP Code
Repair Information
How many shades need repair?
Where are they located in your home?
Please describe the issue and repairs needed
Photos
Upload photos of shade(s) that need repair (and production labels)
Drop files here or

Accepted file types: jpg, png, Max. file size: 2 GB.
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"I would choose Gordon’s every time given the outstanding service I received from Amy for a very small Item. I was looking to replace a handle on a cell shade, and maybe have one restrung. It was installed before we owned the property. I thought the previous owner had purchased them here but I was wrong. Yet Amy researched the issue , provided several options, including a way to fix it myself! I was very impressed with the service I received. It said so much about the company and their employees. Thank you!"

Susan C.

Repair Request Form

Since Gordon’s is a production facility, we offer repair services for the shades we build. (how cool is that? We make them AND more often than not we can fix them!).

For shades that we didn’t build, or shades that weren’t purchased through us we can usually still help and we work hard to keep the prices reasonable! Fill out the handy form below to get the process started!

Helpful tip: When removing your shade from the brackets, locate the production sticker on the top or inside of rail! Snap a photo or two. It’s the BEST source of information to expedite the repair. Examples:

Purchase Information

Contact Information

Repair Information

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