“As you may know, the consultation was a nightmare. Just kidding! Actually it was the first and only time a business has gone out of their way to help us, and stood behind their product 20 years after it was first installed. I had called to price replacing the big window blind, thinking it probably would be possible to re-string the broken cord on the unit. Michele showed up and was not pushy at all. She listened, and when we asked about the longshot possibility of replacing the cord she offered to take the blind down and see if the guys in the shop could fix it, if the product was yours and the original buyers were in your records. Boy were we surprised when Michele called and said it was fixed, free of charge. Since when does that happen? Never! So, yes we are very happy with Gordon’s, from the initial phone call, clear communication, professional service, and standing behind their products. We will definitely pass the word on and shop there in the future.”
Glenn F. in Burlington, VT
Exit Request
